At Bikemaster, we fuel your passion for riding with premium motorcycle parts and accessories. Just like a well-tuned engine, we’ve designed our shipping and returns process to run smoothly and efficiently. Below you’ll find everything you need to know about getting your gear and our no-hassle return policy.

Shipping Information

Order Processing Time

We rev up our engines to process all orders within 1-2 business days (excluding weekends and holidays).

Shipping Methods & Delivery Times

  • Standard Shipping ($12.95):
    • Carrier: DHL or FedEx
    • Delivery time: 10-15 business days after shipment
  • Free Shipping (Orders over $50):
    • Carrier: EMS
    • Delivery time: 15-25 business days after shipment

Note: International shipments (excluding some Asian and remote regions) may experience additional customs delays. All delivery estimates begin when the order leaves our warehouse, not when the order is placed.

Our Return Promise

We stand behind our products like a rider stands behind their machine. If you’re not completely satisfied with your purchase, we’ll make it right.

Key Return Details

  • Return window: 15 days from delivery date
  • Condition: Items must be in original, unused condition with all packaging
  • Non-returnable items:
    • Opened containers of Chemicals & Lubricants
    • Bulbs with opened packaging
    • Custom-ordered parts
    • Any item showing signs of installation or use

Return & Exchange Process

Step 1: Initiate Your Return

Email our Rider Support team at [email protected] within 15 days of receiving your order. Include:

  • Your order number
  • Item(s) you wish to return/exchange
  • Reason for return
  • Whether you want a refund or exchange

Return Request Template

Subject: Return Request for Order #[Order Number]

Body:
Hello Bikemaster Team,

I would like to request a return/exchange for my recent order (#[Order Number]).

Item(s) for return: [Product Name(s)]
Reason: [Reason for return]
Request: [Refund/Exchange for (specify product if exchanging)]

Please provide return instructions at your earliest convenience.

Best regards,
[Your Name]

Step 2: Receive Authorization

Our team will respond within 2 business days with:

  • Return authorization number
  • Shipping instructions
  • Return address: 3451 Oliver Street, Fort Worth, TX 76118, USA

Step 3: Package & Ship

Securely package your return including:

  • All original packaging and materials
  • Original invoice or packing slip
  • Your return authorization number clearly marked on the outside

Note: We recommend using a trackable shipping method. Bikemaster is not responsible for lost return shipments.

Step 4: Processing

Once received at our warehouse, we’ll inspect your return within 3-5 business days and notify you via email about the status.

Refund Information

Refund Timeline

  • Credit card/PayPal refunds: 3-5 business days after approval (plus your bank’s processing time)
  • Original shipping costs are non-refundable (unless the return is due to our error)

Exchange Timeline

  • Processed immediately upon approval
  • Shipped via your original shipping method unless otherwise requested
  • You’ll receive tracking information via email

International Returns

For riders outside the U.S. (excluding some Asian and remote regions):

  • You’re responsible for return shipping costs and any customs fees
  • Refunds will be issued in USD
  • Allow additional processing time for international shipments

Damaged or Incorrect Items

If you received damaged goods or wrong items:

  • Contact us immediately at [email protected]
  • Include photos of the damaged item/incorrect shipment
  • We’ll arrange a prepaid return label if applicable

Need Help?

Our Rider Support team revs up to help from 9AM-5PM CST, Monday-Friday.
Email: [email protected]
Mail: Bikemaster, 3451 Oliver Street, Fort Worth, TX 76118, USA

Ride hard. Ride smart. Ride with confidence knowing Bikemaster has your back.