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Welcome to Bikemaster! These Terms and Conditions outline the rules and regulations for using our website (www.bikemasterstore.com) and purchasing our premium motorcycle parts and accessories. By accessing this website and placing an order, you agree to these terms in full.

1. Our Customers

Bikemaster serves motorcycle enthusiasts worldwide (excluding some Asian and remote regions) who demand high-quality parts and accessories for their rides. Our customers value performance, reliability, and the freedom of the open road.

2. Website Use

2.1 Access and Account

You may browse our website without creating an account, but you’ll need to register to make purchases. You’re responsible for maintaining the confidentiality of your account information.

2.2 Intellectual Property

All content on this website, including text, graphics, logos, and product designs, is the property of Bikemaster and protected by intellectual property laws. Unauthorized use is strictly prohibited.

2.3 User Conduct

You agree not to:

  • Use the website for any unlawful purpose
  • Attempt to gain unauthorized access to our systems
  • Interfere with the website’s operation
  • Submit false or misleading information

3. Products and Services

3.1 Product Descriptions

We strive for accuracy in all product descriptions, specifications, and pricing. However, we cannot guarantee that all descriptions are entirely error-free. If you receive a product that doesn’t match its description, please contact us immediately.

3.2 Product Availability

All orders are subject to product availability. If an item becomes unavailable after you place your order, we’ll notify you and either cancel that item or offer a suitable alternative.

3.3 Non-Returnable Items

For safety and hygiene reasons, the following items cannot be returned:

  • Opened containers of Chemicals & Lubricants
  • Bulbs with opened packaging
  • Custom-ordered parts
  • Any item showing signs of installation or use

4. Ordering and Payment

4.1 Order Process

When you place an order, you’ll receive an order confirmation email. This represents our acceptance of your order and forms a contract between you and Bikemaster.

4.2 Pricing

All prices are in USD and exclude applicable taxes and shipping fees unless otherwise stated. We reserve the right to adjust prices at any time, but this won’t affect orders already placed.

4.3 Payment Methods

We accept:

  • Visa
  • MasterCard
  • JCB
  • PayPal

Payment is processed at the time of order. For security, we don’t store your payment information on our servers.

5. Shipping and Delivery

5.1 Processing Time

We process all orders within 1-2 business days (excluding weekends and holidays). Delivery times begin when your order leaves our warehouse.

5.2 Shipping Options

We offer two shipping methods:

  • Standard Shipping ($12.95): Via DHL or FedEx, 10-15 business days after shipment
  • Free Shipping: For orders over $50 via EMS, 15-25 business days after shipment

5.3 International Orders

International shipments may experience additional customs delays. You’re responsible for any customs duties, taxes, or fees imposed by your country.

6. Returns and Refunds

6.1 Return Policy

We accept returns within 15 days of delivery. Items must be in original, unused condition with all packaging. To initiate a return:

  1. Email [email protected] within 15 days with your order details
  2. Receive return authorization and instructions
  3. Ship items to: 3451 Oliver Street, Fort Worth, TX 76118, USA

6.2 Refund Process

Refunds are processed within 3-5 business days after we receive and inspect your return. Original shipping costs are non-refundable unless the return is due to our error.

6.3 Damaged or Incorrect Items

If you receive damaged goods or wrong items, contact us immediately at [email protected] with photos. We’ll arrange a prepaid return label if applicable.

7. Liability and Disputes

7.1 Limitation of Liability

Bikemaster’s liability is limited to the purchase price of the product. We’re not liable for any consequential, incidental, or special damages arising from product use.

7.2 Product Use

You’re responsible for proper installation and use of our products. Motorcycle parts and accessories should only be installed by qualified professionals.

7.3 Governing Law

These terms are governed by the laws of Texas, USA. Any disputes will be resolved in the courts of Tarrant County, Texas.

8. Changes to Terms

We may update these Terms and Conditions periodically. The updated version will be posted on our website with a new effective date. Continued use of our services constitutes acceptance of the revised terms.

9. Contact Us

For questions about these Terms and Conditions, please contact:

Bikemaster Rider Support
Email: [email protected]
Mail: 3451 Oliver Street, Fort Worth, TX 76118, USA
Hours: 9AM-5PM CST, Monday-Friday

Ride hard. Ride smart. Ride with confidence knowing Bikemaster has your back.